Help & support

ADT Smart Services

I’ve signed my order agreement when will my system be installed?

One of our Installation Planners will call you to arrange the earliest convenient date for your installation.

How do I register for ADT Smart Services?

You will not be required to register prior to your installation. But you will need to download the App as you will need this on the day of installation.

To download the App go to Apple’s App Store or Google Play and search for ADT Smart Services, then download the app.

Important information: Please do not NOT try to login or use the App until the ADT Smart Services hardware has been installed at your property. The Installation Engineer will advise you what to do during the installation process. You (or someone with access to the primary email account) will need to be present on the day of installation to register and connect the App.

For further information please download our What Happens Next document here

I have an all day appointment what time will the engineer arrive?

If your installation is an all day appointment the engineer should be with you at 8:30am.

I have been given an 8:30am to 3pm installation appointment when will the engineer arrive?

The engineer will call ahead to confirm a more precise time.

When and how will ADT Dispatch my ADT Smart Services equipment

Your equipment will be dispatched approximately two days prior to the installation by UPS “Leave on Premises” service where they will leave it in a safe place and you will not need to be present to sign for this.

Will the installation engineer show me how to set/unset my system?

Yes the engineer will show you how to set the system and will also leave behind our “Welcome Pack which will have the step by step guide” or alternatively you can download a user guide.

How frequently will I have a routine service inspection?

Your System will undergo a routine service inspection as per your Consumer Agreement.

My system is now installed, where do I find all the supporting documentation

Welcome to ADT, please click here to download your “welcome pack”

How is my alarm monitored?

ADT offers a garda response monitoring package, click here to take a look at our monitoring page to see how it works.

Can I set my system at night when I’m in bed?

Yes. You can have your alarm programmes in such a way that when you set it at night, you can still get up in the middle of the night to get a glass of water.

How long does it take to install an alarm?

Depending whether you have chosen a wireless or wired system will depend on the how long the installation will take. Our engineer will be able to discuss this with you.

What is the Auto Alarm Handler

ADT Alarm Monitoring Centre uses industry-leading Automated Alarm Handler (AAH) technology to respond to most alarm activations, for more efficient alarm alert prioritisation and a faster response.

Upon an alarm activation the AAH contacts you or your nominated keyholders with an automated message, giving the option to either accept or decline the notification of the alarm’s activation.

It will also recognise if the call has been diverted to your answer machine leaving you a message advising you what action you need to take.

How can I put my fire system on test mode?

Please click here download the Fire Testing Reference Guide

An ADT Home Protection Consultant will be happy to come to your home and recommend the perfect security solution based on your property and circumstances.

To arrange a visit just call 0800 144 4499