Help & support

ADT Smart Home

I purchased my system but haven’t been given an installation date yet?
  • If you placed an order with one of our office based consultants, you will have received an email with information that we need from you.
  • If you ordered from a security consultant, please contact them directly on the number they provided you.
  • Once we have the details required we will process the order and arrange an install date.
  • If you require any further information, please call 01-6205832 or 01-6205854 and our installation planning team will be happy to help you.
I have ordered additional devices but haven’t been given a date/time when they will be installed.

If you have ordered additional equipment for your home then you should have received a confirmation email outlining any additional information we may need from you. Once you have confirmed your purchased email then the install team aim to be in touch with you within 2 days to arrange a convenient installation date. If you need more information or have not been contacted please call 01-6205832 or 01-6205854.

My engineer didn’t show, who do I contact?

Our engineer will call you ahead of your appointment. However if you had an appointment and the engineer didn’t attend we are sorry to hear this, please contact our installation team on 01-6205832 or 01-6205854 so we can resolve this.

Do you offer weekend installations?

Installation appointments are only available Monday- Friday between 8:30am-5:00pm.

What are you looking to secure?

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

CALL: 0800 804 6224


If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from:

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday

Book a free security audit

To find out more about how ADT can help protect your business, enter your details and one of our Security Consultants will be in touch.

They'll arrange to visit your premises and recommend the right security solution based on your property and business.

Your details

Company details

Getting a free security assessment and a quote specific to your needs, couldn't be simpler

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Your details

If you have any questions about our products and services, you can call us on the number shown above. Our advisors are available from

8am - 8pm Monday and Tuesday,
8am - 7pm Wednesday to Friday,
9am - 5pm Saturday and Sunday