Help & support

ADT Smart Services

What is the complaints procedure?

Please click here to download a copy of our complaints procedure.

How do I lodge a complaint?

We are sorry to hear that you are unhappy with the service we have provided, please contact us on 01 620 5800 or email us and we will work with you to manage your complaint to a satisfactory resolution.

At ADT we are committed to providing excellent customer care, taking all customers feedback very seriously and we are continuously looking for ways to improve.

An ADT Home Protection Consultant will be happy to come to your home and recommend the perfect security solution based on your property and circumstances.

To arrange a visit just call 0800 144 4499