Help & support

ADT Smart Services

How to pay a bill?

There are few ways you can pay a bill, Contact us on 01-6205873 and you can pay directly using credit card or debit card. Alternatively, you can set up a mandate

How do I set up a Mandate?

Please click here to download our Mandate instructions document.

If you have any questions about setting up a Mandate with ADT, you can contact us on 01-6205873 Lines are open Monday - Friday, 8.30am - 4.30pm.

How do I request copies of invoices?

You can request copies of invoices, copy of contracts and handover certificates by contacting our customer accounts team: or calling 01-6205800

I want to query a bill?

Please contact or calling 01-6205800

How do I request a refund?

Please contact or calling 01-6205800

Who do I contact for general billing queries?

Please contact or calling 01-6205800

An ADT Home Protection Consultant will be happy to come to your home and recommend the perfect security solution based on your property and circumstances.

To arrange a visit just call 0800 144 4499