Help & support

ADT home security

How do I contact the service department?

Contact our service department on 01 – 6205800.

What does a routine inspection involve?

Your maintenance Inspection will include the following

  • Check whether the customer has experienced any problems with the system
  • Check mains and stand-by power supplies including charging rates
  • Check the satisfactory operation of all detection devices including deliberately operated devices
  • Check control unit for correct operation
  • Check and test remote signalling equipment
  • Check all audible warning and alarm devices for correct operation
  • Check the alarm system is fully operational
  • Check operation of keypads and LEDs
  • Repair any minor faults
  • Provide answers to any questions or queries that the customer may have.
How do I schedule a routine inspection of my system?

We will contact you at time of servicing to book in a mutually convenient date

Will I be charged for call outs?

With our Comprehensive and Standard plus plans engineer call out charges are included, however the following exceptions will be chargeable:

  • Damage caused by the user or a third party
  • Customer mis-use or mis operation
  • Damage due to fire, storm, flood or act of nature
  • Vandalism
  • Telecoms faults and/or problems with the customer’s network or infrastructure
  • System modifications/alterations not done by ADT

If you are on a standard service level plan then all engineer call outs are chargeable.

My new system is now installed, where do I find all the supporting documentation

Welcome to ADT, please click here to download your “welcome pack”

Smoke detectors

You’re four times more likely to die in a fire if there’s no working smoke detector. Our monitored smoke detectors identify smoke early so we can quickly contact you and the fire service – whether you’re at home or not.

CCTV systems

When protecting your home and family, ADT high-definition security cameras mean there’s no place to hide.

An ADT Home Protection Consultant will be happy to come to your home and recommend the perfect security solution based on your property and circumstances.

To arrange a visit just call 0800 144 4499