Help & support

ADT home security

How to pay a bill?

There are few ways you can pay a bill, Contact us on 01-6205873 and you can pay directly using credit card or debit card. Alternatively, you can set up a mandate

How do I set up a Mandate?

Please click here to download our Mandate instructions document.

If you have any questions about setting up a Mandate with ADT, you can contact us on 01-6205873 Lines are open Monday - Friday, 8.30am - 4.30pm.

How do I request copies of invoices?

You can request copies of invoices, copy of contracts and handover certificates by contacting our customer accounts team: or calling 01-6205800

I want to query a bill?

Please contact or calling 01-6205800

How do I request a refund?

Please contact or calling 01-6205800

Who do I contact for general billing queries?

Please contact or calling 01-6205800

Smoke detectors

You’re four times more likely to die in a fire if there’s no working smoke detector. Our monitored smoke detectors identify smoke early so we can quickly contact you and the fire service – whether you’re at home or not.

CCTV systems

When protecting your home and family, ADT high-definition security cameras mean there’s no place to hide.

An ADT Home Protection Consultant will be happy to come to your home and recommend the perfect security solution based on your property and circumstances.

To arrange a visit just call 0800 144 4499