Frequently Asked Questions

More FAQs

1  Who will maintain and service my security system? All ADT monitored home security systems are fully serviced and maintained by our professionally trained engineers and we now offer either Remote Engineering Support (RES). For more information on RES click here.   

2  Why do I need monitored home protection system to qualifying for An Garda Síochána response in case of burglary or intrusion? Following the guidelines issued by An Garda Síochána, they will not attend alarms from non-monitored systems unless there is also first hand evidence of a crime. They will attend to an alarm signal routed via the ADT Alarm Receiving Centre from a monitored alarm that qualifies for An Garda SíochánaResponse.  See text below from the An Garda Síochána, website.

An Garda SíochánaIntruder Alarm Policy
The Garda Alarm Policy has recently been revised with a view to reducing the number of incidences of false alarm activations. This will help to provide a more effective service to the public. All alarm systems, including domestic, should have dual verification installed from January 31, 2008. Your alarm installation company will explain this in detail, but essentially, it involves verifying an alarm activation by means of two or more detection devices which send two separate alarm signals to the monitoring station.

3  Does the alarm need to be reset by a technician after activation? Most ADT security systems are fitted with a remote reset device. If you set off your alarm accidentally, it can be reset remotely from our Alarm Receiving Centre, saving you time and inconvenience. However, following a genuine alarm or activation which needs to be investigated, an ADT technician would be required to visit your home to reset your system and ensure it is fully functioning.

4  Once my system has been installed, if I have a question about how to use it or other system specific questions, is there someone I can speak to? ADT Fire and Security operates 24 hours a day, 365 days a year. If you ever need to speak to someone, simply call our Customer Service Centre on 01 620 5888.