Maintenance and Service of Fire and Security Systems
Maintenance and Service Options We have a specialist team of over 80 ADT service engineers operating throughout the country. The level of maintenance and service they provide will depend on the service level you select. We have developed three standard maintenance and service plans.
Standard Provides routine maintenance and access to our callout services, 24-hours a day. A call out charges will apply.
Standard Plus Provides the benefits of Standard but also covers call out charges.
Comprehensive Provides full servicing including callout charges, free fitting of replacement parts for normal wear and tear and firmware upgrades on ADT system.
Service
Standard
Standard Plus
Comprehensive
Support 24/7 Full support telephone support from our Help Desk.
Free Fitting Replacement parts fitted free (failure due to normal wear and tear).
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Free Upgrades Firmware upgrades free on ADT installed systems.
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Callout Charges Special Notes
1 With Comprehensive and Standard Plus, engineer call out charges are included in the case of where the system has been damaged by users or third parties or as a call out due to customer miss-operation.
2 Damage due to fire, storm, flood, or act of nature, will be chargeable.
3 With all plans, charges will be made for replacement of batteries, lamps/bulbs and emergency lighting lamps.
Full details are available on request.