Maintenance and Service Options

We have a specialist team of over 80 ADT service engineers operating throughout the country. The level of maintenance and service they provide will depend on the service level you select.  We have developed three standard maintenance and service plans.

Standard

Provides routine maintenance and access to our callout services, 24-hours a day. A call out charges will apply.

Standard Plus

Provides the benefits of Standard but also covers call out charges.

Comprehensive

Provides full servicing including callout charges, free fitting of replacement parts for normal wear and tear and firmware upgrades on ADT system.

Service Standard Standard Plus Comprehensive
Support 24/7

Full support telephone support from our Help Desk.

yes
yes
yes
Always there

Engineers available 24/7/365

yes
yes
yes
8-hour Call Out

Eight hour response to all emergency call outs (subject to contract)

yes
yes
yes
Inspections

Two routine inspections per year.

yes
yes
yes
Fine Tuning

Minor system adjustments during inspection.

yes
yes
yes
Warranty

12-month warranty for additional fitted equipment.

yes
yes
yes
Security review

Free security and fire survey.

yes
yes
yes
Callout Charges

Engineer call out charges included.

yes
yes
yes
Free Fitting

Replacement parts fitted free (failure due to normal wear and tear).

yes
yes
yes
Free Upgrades

Firmware upgrades free on ADT installed systems.

yes
yes
yes

Callout Charges Special Notes

1 With Comprehensive and Standard Plus, engineer call out charges are included in the case of where the system has been damaged by users or third parties or as a call out due to customer miss-operation. 

2 Damage due to fire, storm, flood, or act of nature, will be chargeable. 

3 With all plans, charges will be made for replacement of batteries, lamps/bulbs and emergency lighting lamps. 

Full details are available on request.

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